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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) ORC
B) Omni channel Database
C) Email Manager
D) Agent Controller

2. From where can you change the log-level for Avaya Oceana snap-in components?

A) Omni channel Data store
B) System Manager
C) Breeze Node CLI
D) Avaya Control Manager

3. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
B) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
C) It can be set to a RONA VDN number.
D) It can be set to a Routing VDN number.

4. Which statement describes the function of the Work Assignment Snap-in?

A) It is a normalized model for all Avaya Oceana resources.
B) It is responsible for interaction routing.
C) It helps Avaya Oceana customer* build their business logic.
D) It provides contextual information.

5. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - "VoIP" call
B) VO - Video
C) VO - Web Voice
D) VO - 'PSTN' Voice

Solutions: