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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus

A) ii, iv & v are true, i & iii are false
B) i & iii are true, ii, iv & v are false
C) ii & iv are true, i, iii & v are false
D) i, ii & iii are true, iv & v are false

2. What's the difference between an informal usability review and an expert usability review?

A) No formal usability qualifications are required for an informal usability review
B) Contrary to an expert review, an informal usability review is based on opinion
C) An informal review only requires one reviewer
D) An expert usability review is a formal review, not an informal review

3. What location is NOT suitable for conducting a usability test?

A) A public place, such as a cafe.
B) A room at the place where the test participant lives or works.
C) Two office rooms that are connected by a video link.
D) A room where no action of the user can be seen or recorded by any means.

4. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) Aesthetic and minimalist design
B) Visibility of system status
C) User control and freedom
D) Help and documentation

Solutions: