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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?

A) Text-to-Speech (TTS) engine
B) ICD Router
C) Media Server
D) Automatic Speech Recognition (ASR) engine

2. In a Huawei AICC solution, the CTI (Computer Telephony Integration) server is responsible for the text-to- speech (TTS) conversion played in the IVR.

A) True
B) False

3. In AICC, what is the technical implementation difference between a "supervisor monitoring a call" and a
"supervisor barging into a call"?

A) Barging is only available for voice calls, while monitoring works for all channels.
B) There is no technical difference; it's just a permission setting.
C) Monitoring is passive listening, while barging creates a 3-way conference where the supervisor can speak.
D) Monitoring requires the agent's permission, while barging does not.

4. What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?

A) It uses the most bandwidth, guaranteeing the best quality.
B) It is only used for video calls.
C) It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.
D) It is the oldest codec and has the widest compatibility.

5. Which AICC feature would be used to implement a "virtual queue" where a customer can opt for a callback instead of waiting on hold, and the system calls them back when their turn arrives?

A) Callback Service integrated with the ICD queue management.
B) IVR self-service menu.
C) Voicemail system.
D) Outbound predictive dialer.

Solutions: