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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies.
Which methodology could the designer be asked to use to roughly estimate the work required for each item?

A) Sprint Backlogging
B) Prioritization Matrix
C) T-shirt Sizing

2. Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

A) AppExchange Apps
B) Process Builder
C) In-App Prompts
D) Dynamic Forms

3. Which two steps should a UX Designer take to create and deliver responsible andtransparent AI technology? Choose 2 answers

A) Design AI that is seamless enough so the user does not notice.
B) Provide clear explanations of AI predictions or recommendations.
C) Document model cards to clarify intended context and use cases.
D) Collect as much data from the user as possible for a catered experience.

4. A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) stylinghooks.
How should the designer describe them?

A) They use standard CSS properties to easily style base and custom components.
B) They use custom CSS properties to easily style base and custom components.
C) They use custom CSS properties to directly style HTML elements.
D) They use standard CSS properties to directly style HTML elements.

5. A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?

A) User Persona
B) User Flow
C) Lightning Flow
D) Site Map

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