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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the "delete activities" role from all the users who have this role.
B) Remove the users of the roles who have the "delete activities" access.
C) Remove the "delete activities" privilege from all the roles for users who have this access.
D) Remove the "delete activities" button from all pages used by the users who have this access.

2. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) The User Group selected for authoring articles has been set to 'External".
B) Users have not been given the "Knowledge Analyst" role.
C) The Base Locale for the articles has not been enabled in the correct language.
D) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

3. Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Queue
B) Manage Service Request Status Values
C) Manage Service Request Products
D) Manage Service Request Resolutions
E) Manage Service Request Severities
F) Manage Service Request Categories

4. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) be required to create all of your own components for the display of Engagement Cloud objects
B) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
C) have to contact Oracle Support for the permission to deploy your custom DCS application
D) not be able to preview your application before you publish it

5. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 3,2,4,1
B) 1,3,2,4
C) 2,4,3,1
D) 1,2,3,4

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