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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 10% | - Performance verification - Fault diagnosis and monitoring - Common issue resolution |
| Topic 2: Infrastructure Data Gathering | 15% | - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs - Customer productivity and business requirements |
| Topic 3: Implementation & Configuration | 25% | - Licensing and feature activation - System setup, user and extension configuration - Call routing, ARS, trunk configuration |
| Topic 4: Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - IP Office platform selection and sizing - Small Community Network (SCN) design |
| Topic 5: IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Control units and expansion modules - Power options and hardware compatibility |
| Topic 6: Telephony & Messaging Applications | 15% | - VoiceMail Pro and auto attendant - One-X Portal and user applications - Meet-me conferencing and CCR reporting |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Which IP office application can be installed on the same server as CCR?
- A. one-X Portal
- B. IP Office Voicemail Pro up to 16 voicemail ports
- C. IP Office Administration Suite
- D. IP Office Voicemail Pro up to 20 voicemail ports
Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
- A. Development Tracing
- B. Resource View
- C. Snapshot
- D. Selective View
- E. Continuous log
Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
- A. System Status Application
- B. Historical Reporting Application
- C. Advanced Summary Reporter
- D. Call Detail Reporter
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
- A. The 5430 DS is no longer supported.
- B. The 5420 DS is corrupted and must be replaced
- C. Start the IP Office Manager application.
- D. The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
- E. If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
- A. ''Agent1''cannot be used as a name for a CCR agent.
- B. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
- C. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
- D. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
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