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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which IP office application can be installed on the same server as CCR?

A) one-X Portal
B) IP Office Voicemail Pro up to 16 voicemail ports
C) IP Office Administration Suite
D) IP Office Voicemail Pro up to 20 voicemail ports

2. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Development Tracing
B) Resource View
C) Snapshot
D) Selective View
E) Continuous log

3. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

A) System Status Application
B) Historical Reporting Application
C) Advanced Summary Reporter
D) Call Detail Reporter

4. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) The 5430 DS is no longer supported.
B) The 5420 DS is corrupted and must be replaced
C) Start the IP Office Manager application.
D) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
E) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.

5. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) ''Agent1''cannot be used as a name for a CCR agent.
B) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
C) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
D) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.

Solutions: