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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Connectivity | - Communication Manager Integration
|
| Topic 2: Installation and Configuration | - Software Installation Requirements
|
| Topic 3: Database and Services | - Core Services
|
| Topic 4: General System Management | - User and Role Management
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)
- A. Database Name
- B. Database Login ID
- C. Version Number
- D. Call RecorderWeb Service URL
- E. Web Service Username
You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)
- A. Verify that the ACCCM CMS user database permissions on the CMS database.
- B. Verily that the Synchronizer Server is running.
- C. Verify that a CMS Role is assigned to the agent.
- D. Verify that the ACCCM script isinstalledon the CMS side.
- E. Verify that the correct ODBC versionisinstalledon the ACCCM server.
A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)
- A. the ACCCM Setup under SystemLanguage
- B. in web.config file under set de_de
- C. in the ACCCM CFGtab,under Language Tab, select de_de
- D. in the database tableSystem_Parameters underLanguage
The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?
- A. ws_er
- B. ws_portal
- C. witness
- D. CRN_CS
A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?
- A. Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
- B. Enable the ACCCM In Range feature in the Dialing Plan tab.
- C. Disable the ACCCM Range Management feature in the Dialing Plan tab.
- D. Check the 'Do Not Sync' box in the Dialing Plan tab.
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