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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) SER MGT Port
B) NET 1Port
C) XVR-300XB port
D) NET MGT Port

2. Which command is used to find the current CMS release?

A) pkginfo -r cms
B) pkginfo -p cm
C) pkginfo cms
D) pkginfo -x cms

3. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: both
B) Measured: survivable
C) Measured: external
D) Measured: internal

4. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Integrated
B) External
C) Local
D) Adjunct

5. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Introductory
B) Call Center Elite
C) Call Center Basic
D) Call Center Standard

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