Avaya 6201.1 dumps - in .pdf

6201.1 pdf
  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Sep 12, 2026
  • Q & A: 55 Questions and Answers
  • PDF Price: $49.98
  • Free Demo

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  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Sep 12, 2026
  • Q & A: 55 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $99.96  $69.98
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Avaya 6201.1 dumps - Testing Engine

6201.1 Testing Engine
  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Sep 12, 2026
  • Q & A: 55 Questions and Answers
  • Software Price: $49.98
  • Testing Engine

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Avaya 6201.1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Avaya Aura Communication Manager25%- ACD and EAS configuration
- Integration with CMS
- Platform architecture and licensing
Topic 2: Avaya Call Management System (CMS) Fundamentals20%- CMS architecture and components
- Installation and configuration
- System administration and data collection
Topic 3: Reporting and Performance Management20%- Agent, split, and service level metrics
- Real-time and historical reporting
- Data verification and validation
Topic 4: Call Routing and Vectoring20%- Skill levels and routing strategies
- Vector programming and VDN configuration
- Call treatment and queuing logic
Topic 5: Maintenance and Troubleshooting15%- Backup, restore, and system health
- Common implementation issues and fixes
- Diagnostic tools and log analysis

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

  • A. SER MGT Port
  • B. NET 1Port
  • C. XVR-300XB port
  • D. NET MGT Port
Answer: A
Question #2

Which command is used to find the current CMS release?

  • A. pkginfo -r cms
  • B. pkginfo -p cm
  • C. pkginfo cms
  • D. pkginfo -x cms
Answer: D
Question #3

Far data to be available universally, the "measured Field in CM must be administered to which setting?

  • A. Measured: both
  • B. Measured: survivable
  • C. Measured: external
  • D. Measured: internal
Answer: A
Question #4

Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

  • A. Integrated
  • B. External
  • C. Local
  • D. Adjunct
Answer: A

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Question #5

Which Call Center package includes Expert Agent Selection (AES)?]

  • A. Call Center Introductory
  • B. Call Center Elite
  • C. Call Center Basic
  • D. Call Center Standard
Answer: B

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