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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Installation | 25% | - Network configuration and IP addressing - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - SD card licensing and system ignition |
| Endpoints & Trunks | 20% | - SIP, PRI and analog trunk setup - DHCP, TFTP and phone provisioning - Media resources and codec settings - Digital, IP and SIP telephone configuration |
| Voicemail & Applications | 15% | - VoiceMail Pro installation and setup - Auto Attendant and call flows - Embedded Voicemail configuration - Licensing for advanced features |
| Maintenance & Troubleshooting | 10% | - Common issues and resolution steps - System logs, alarms and debugging tools - Backup, restore and configuration management |
| System Configuration & Management | 30% | - Short codes, time profiles and call routing - Hunt groups, pickup groups and call distribution - User profiles, extensions and rights - IP Office Manager and Security Settings |
Avaya IP Office Implementation Sample Questions:
What needs to be configured to have voicemails for the hunt group named Main turn on a user's message light?
- A. Add the string HGroup to the users Shore Code tab.
- B. Add the string GroupMain to the users short code tab.
- C. Add the string GMainGroup to the usersSource Number tab.
- D. Add the string HMain to the users Source Number tab.
For three which endpoints is it possible to reserve endpoint licenses? (Choose three.)
- A. TCM endpoints
- B. MOH endpoints
- C. IP DECT endpoints
- D. 3rd party IP endpoints
- E. H.323 endpoints
Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?
- A. Advanced File Upgrade
- B. Save Files asfeature within Manager
- C. LVM Greeting Utility
- D. HTMLconverter
The licensing model of IP Office offers four different edition licenses. Which sequence shows the correct dependency of the licenses?
- A. Basic Edition > Essential Edition > Advanced Edition > Preferred Edition
- B. Basic Edition > Preferred Edition > Advanced Edition > Essential Edition
- C. BasicEdition > Essential Edition > Preferred Edition > Advanced Edition
- D. Advanced Edition > Basic Edition > Essential Edition >Preferred Edition
- E. Essential Edition > Basic Edition > Preferred edition > Advanced Edition
Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
- A. EmbeddedVoicemail code is set.
- B. Users need to record theirnames.
- C. Configure DialBy Name action off Auto Attendant.
- D. Add names to the system directory.




