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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
| Governance & Observability | 10% | - AI governance
|
| Prompt Engineering | 20% | - Grounding techniques
|
| AI Agents | 35% | - Agent behavior configuration
|
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers (UC) is expanding its Agentforce for Service capabilities to include case management. For security purposes, UC wants the agent to verify a customer's identity before providing any case-related information. The verification must be deterministic-ensuring that no case details are shared unless identity verification has been successfully completed. Which approach best meets this requirement?
- A. Create a variable to store the verification status, set it as output from a "Verify Identity" action, and apply a filter so any case-related actions only run when the variable confirms verification.
- B. Use keywords such as "Always" and "Never" to write clear logic in Topic Instructions to verify user identity before providing any case information,
- C. Store the verification status in a custom variable and set a global instruction that the agent should check this variable before sharing case information.
Correct Answer: A 🗳️
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Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities.
- A. Matched opportunities have a status of Closed Won from the last 12 months.
- B. Matched opportunities are limited to the same account.
- C. Matched opportunities were created in the last 12 months.
Correct Answer: A 🗳️
Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?
- A. Customize the standard Record Summary template for the Case object.
- B. Create a custom Record Summary prompt template for the Case object.
- C. Summarize the Case with a standard Agent action.
Correct Answer: B 🗳️
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An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?
- A. Use merge fields to reference the default related list of opportunities.
- B. Use formula fields to reference the Einstein related list of opportunities.
- C. Use the merge fields to reference a custom related list of opportunities.
Correct Answer: A 🗳️
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Support agents at Universal Containers are using Agentforce to find troubleshooting information.
They've reported that the agent frequently provides knowledge articles that are outdated, even when newer versions of the articles are available. The administrator has confirmed that all articles are correctly chunked and indexed. Which configuration change in the Data Cloud hybrid search index best addresses this problem?
- A. Add a ranking factor for regency based on the LastModifiedDate field.
- B. Disable the keyword index to rely solely on the vector index.
- C. Switch the chunking strategy from section-aware to fixed-size.
Correct Answer: A 🗳️
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