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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. What two ways could an Administrator configure a Promotion to target a specific audience?

A) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.
B) This functionality does not exist in Salesforce Loyalty Management.
C) Link a promotion to a campaign and associate a segment to the campaign
D) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion

2. A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?

A) On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
B) On the Transaction Journal Related List, Linked to Loyalty Program Member
C) On the Voucher Related List, linked to Loyalty Program member
D) On the Member Benefit Related List, linked to Loyalty Program Member

3. A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

A) The Default Workflow User is missing the CLAAnalytics Base User permission set license
B) The Default Workflow User is missing the CLAAnalytics Base User permission set license
C) The Default Workflow User is missing the Data Pipelines Base User permission set license
D) The Default Workflow User is missing the Loyalty Management permission set license

4. What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A) The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
B) Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
C) Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
D) Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

5. A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

A) Develop a custom component
B) Create formula fields on Case Object
C) Create a Screen Flow
D) Embed Loyalty Member Profile Cards

Solutions: