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BlackBerry 10 Support Specialist Sample Questions:

1. What are the categories of files that are available to be synchronized automatically between a BlackBerry 10 (BB10) smartphone and the user's computer using BlackBerry Link?

A) Work. Personal, Encrypted
B) Work. Personal
C) Music, pictures, Videos
D) Music, pictures, Videos, Documents

2. Which of the following is not available under Manage Devices on the BlackBerry Protect portal?

A) Backup Device
B) View Location
C) Wipe Device
D) Play Sound

3. Where would a new user look to swap the SIM on a BlackBerry Device?

A) Side ports
B) Bottom of device
C) SD card
D) Beneath the battery cover

4. Certificates can be manually imported on the handheld by going to:

A) Settings. Network Connections, Certificates.
B) Options, Security, Import.
C) Options, Certificates, Import.
D) Settings. Security and Privacy, Certificates, Import.

5. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
B) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
C) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
D) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.

Solutions: