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EXIN Business Information Management Foundation (English) Sample Questions:

1. Which process provides the IT providers with assignments for solving problems that have been registered
at the helpdesk of business information management?

A) Operational supplier management
B) Planning and resource management
C) End user support

2. Which call can be completely dealt with by End user support?

A) "Application X is slower than usual."
B) "There's an error message about the printer on my screen."
C) "I can't remember how I can change currency in this application."

3. Which process determines which information provisioning is required, including the priorities?

A) Demand management
B) End user support
C) Information lifecycle management

4. One of BiSL's key messages identifies the primary focus of the Management processes. What is the
primary focus of the Management processes?

A) the internal organization, the business and the business processes
B) the planning, working method and results of the IT provider
C) the relationship and cooperation with the IT provider

5. What is not an activity of the process Contract management?

A) choosing whether to outsource certain kinds of services
B) making agreements with IT service providers regarding time, costs, capacity and content of the
IT-services
C) agreeing the method of communication between customer and IT service provider

Solutions: