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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

What are the characteristics of an appropriately raised customer message? (Choose two)

A. The message refers to only one problem.
B. The problem description is a summary.
C. The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D. The reporter has selected the correct SAP support center.

Question 2

Which of the following sentences describes the process flow as depicted in the attached picture?

A. User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
B. Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
C. User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
D. Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.

Question 3

An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A. Trace files require further analysis.
B. A fix is required.
C. A note needs to be created based on the result of the investigation.
D. The message requires further qualification.

Question 4

As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A. Customers need to install SAP Solution Manager and the partner needs to connect to it.
B. Customers do not require their own SAP Solution Manager installation.
C. Customers and partner need to have SAP Solution Manager clustered.
D. Customers require their own installation of SAP Solution Manager.

Question 5

You opened a message and want to request for an update.
How can you do that?

A. Via the report Synchronize Messages (RNOTIFUPDATE01)
B. Via SAP Service Marketplace
C. Via the action Update Message with SAP
D. Via e-mail

Solutions: