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IBM Information Management Front End Tools and Processes Sample Questions:

1. Which User ID is required to access CCWIN?

A) Lotus Notes User ID
B) IBM Intranet User ID
C) RETAIN User ID
D) Windows Log-in ID

2. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) the best endeavors
B) within one hour
C) within five hours
D) within two hours

3. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) Next Action
B) Nice to have
C) New customer contact
D) Named Advice

4. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) close the PMR adding NCDNS in the header to indicate non-problem PMR
B) raise a new PMR for each application and environment and requeue appropriately
C) contact the Country On-Site services team advising of the opportunity
D) open an Enhancement Request for each product in the portfolio

Solutions: