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What is the duration of the CRT-261 Exam
- Format: Multiple choices, multiple answers
- Passing Score: 67%
- Number of Questions: 60
- Length of Examination: 105 minutes
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CRT-261 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our CRT-261 exam dumps will include the following topics:
- Knowledge Channels 9%
- Contact Center Analytics 5%
- Implementation Strategies 19%
- Industry Knowledge 22%
- Interaction Channels 9%
- Integration and Data Management 6%
- Service Cloud Solution Design 19%
- Case Management 11%
How much CRT-261 Exam Cost
The price of the CRT-261 exam is $200 USD.
Salesforce Service Cloud Consultants CRT-261 Exam
Salesforce Service Cloud Consultants CRT-261 Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Salesforce CRT-261日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Console and Productivity | - Macros, Quick Text, and Lightning Productivity Tools - Service Console Configuration |
| Topic 2: Communities and Self-Service | - Self-Service Portals - Experience Cloud for Service |
| Topic 3: Service Channels and Integration | - Email-to-Case and Web-to-Case - Live Chat and Messaging Channels - CTI and Telephony Integration |
| Topic 4: Analytics and Reporting | - Service Reports and Dashboards - Key Service Metrics and KPIs |
| Topic 5: Case Management | - Assignment Rules and Auto-Response Rules - Case Lifecycle and Routing - Entitlements and Milestones (SLA Management) |
| Topic 6: Omni-Channel and Routing | - Workload Management and Skills-Based Routing - Omni-Channel Routing |
| Topic 7: Service Cloud Concepts | - Service Cloud Core Capabilities - Customer Service & Support Fundamentals |
| Topic 8: Knowledge Management | - Salesforce Knowledge Setup - Article Lifecycle and Data Categories |
