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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Administration | - User privileges and business roles - Understand various configuration options for sales processes |
| Topic 2: Sales Cloud Fundamentals | - Sales process integration concepts - Explain key sales processes, lead and opportunity management - Describe the functionalities and benefits of the SAP Sales Cloud solution |
| Topic 3: Integration and Reporting | - Reporting options and solution monitoring - Integration of SAP Sales Cloud with other SAP applications |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Account 360 information in the Accounts view comes from both SAP ERP and BW systems. Determine whether this statement is true or false.
- A. True
- B. False
The four-step process in workflow rule definition involves the following. Choose the correct answer.
- A. Define Conditions>Define Action>Review Rule> Confirm Rule
- B. Select Objects-Choose Timings>Define Conditions>Define Action
What activities do you perform in the Administrator work center to enable a new social media channel? (3 correct answers)
- A. Set up access to your social media account
- B. Select the social media channel service level
- C. Select the channel type
- D. Define the ticket priority with the social media channel provider
- E. Create and schedule a social media import run
Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?
- A. Define the contact person in the Administration work center
- B. Update the contact details in your organization structure
- C. Define a new service agent
- D. Define the contact person in the Service Control Center
You need to record the level of influence that a customer's employee is having on an opportunity. What do you use to record this influence?
- A. Sales team
- B. Influencer map
- C. Parties involved
- D. Buying center
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Page 
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