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GCP Certification Exam Cost is $249 (USD) which can be done via e-mail. The exam cost is applicable only once. There will be no need to re-applying or re-attempting the exam for any other reason.
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User, Roles, and Permissions Management | 15% | - Role-based access control - Organizations, divisions, and sites - Agent and supervisor configuration |
| Topic 2: Telephony, Trunks & Outbound | 10% | - Campaign and contact list setup - SIP trunks and phone configuration - Outbound dialing modes |
| Topic 3: Contact Center Configuration & Routing | 25% | - Queues, skills, and language routing - Wrap-up codes and after-call work - ACD processing and flow design |
| Topic 4: Architect Flows & IVR | 20% | - Prompts, menus, and self-service - Data actions and integrations - Inbound/outbound call flows |
| Topic 5: Reporting, Analytics & Quality Management | 10% | - Quality evaluation and recording - Dashboards and real-time monitoring - Standard and custom reports |
| Topic 6: Genesys Cloud Platform Overview & Architecture | 20% | - Platform components and services - Security and compliance fundamentals - Contact center licensing models |
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