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HP Selling HP Printing and Computing Services Sample Questions:

1. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Preventative Maintenance Kit Replacement
B) Quick Page Service
C) Toner and Rollers Uptime Kit Replacement
D) Accidental Damage Protection

2. Which statement is true about selling services?

A) Consumers do not want to buy services because they are only interested in hardware.
B) The Global Services market is not growing.
C) Consumers represent more than 85% of the total growth through 2014.
D) Usage and Care services are less profitable than selling the hardware alone.

3. Which statement is true about HP Contractual Services?

A) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
B) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
C) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
D) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets

4. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) configuration, deployment, security, and warranty
B) configuration, deployment, usage, and care
C) sales, pre-sales, post-sales, and customer satisfaction
D) ready to use, productive, enhanced customer experience, and peace of mind

5. How can HP Care Packs help consumers?

A) HP Care Pack Services help consumers get their equipment up and running
B) HP Care Pack Services are not available for consumers.
C) HP Care Pack Services help consumers print on non-supported media.
D) HP Care Pack Services allow consumers to use compatible consumables.

Solutions: