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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Supplies Product Knowledge | - Identify and differentiate HP supplies offerings - Understand quality and value propositions of Original HP supplies |
| Topic 2: Customer Engagement and Relationship | - Managing customer relationships and opportunities - Consultative sales skills in HP supplies context |
| Topic 3: Sales Positioning and Solutions | - Recommending appropriate supplies solutions to customers - Positioning HP supplies solutions against competitors |
HP Selling HP Supplies 2020 Sample Questions:
A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
- A. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
- B. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
- C. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
- D. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
Correct Answer: D 🗳️
Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?
- A. Product Security Response Team (PSRT)
- B. Compliance and Risk Management (CoRM)
- C. Customer Delivery Inspection (COI)
- D. Anti-Counterfeiting and Fraud (ACF)
Correct Answer: D 🗳️
A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)
- A. Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.
- B. Use a search engine to show how other HP customers have maintained their sustainability service levels.
- C. Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.
- D. Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.
Correct Answer: A,C 🗳️
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
- A. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
- B. Almost 90% of remanufactured cartridges end up in a landfill.
- C. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
- D. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
Correct Answer: B 🗳️
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