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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

A) Work with your customer to identify which business process might be the highest priority for becoming a Social Business.
B) Review the features in the latest product releases to be ready for a customer product pitch.
C) Continue to focus your interaction with IT; they are the ones who buy our software
D) Return to hone the selling strategies you have known for years.

2. The IBM set of Social Software products provides solutions that are:

A) All of the above.
B) open standards based and easily integrated into Microsoft and other vendor software stacks
C) accessible via desktop, mobile and tablet devices
D) accessible via cloud or on premises deployments

3. What are the five IT areas that are listed as transformational technologies in IT?

A) Hardware, Database, Software, Web 2.0, XML
B) Fortran, COBOL, Basic, C++, Java
C) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect
D) Mainframe, Departmental, PCs, Internet, Social

4. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) ensure that strategies are pushed down into the organization
B) be transparent with two-way dialog
C) do not respond to negative statements in social media sites
D) limit access to social media site by employees and partners

5. What is one best practice that is very successful in delivering the Social Business message to a customer?

A) Make sure you are well dressed.
B) Distribute printouts of analysts' reports to every person in the room.
C) Have a lengthy technical discussion about each feature and its capabilities.
D) Add personal stories about how you use these social software features successfully in your job.

Solutions: