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ServiceNow Fundamental Training as Pre-requisite

In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.

The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:

• Capturing and moving configurations between instances, using update sets
• The structure of a configuration management database (CMDB) and associated configuration items
• Notifications and chat
• Application navigation and user interfaces like lists and forms
• Using Flows and Workflows for process automation
• The database structure: tables, records, and fields
• Protecting ServiceNow instance data using Access Control rules
• Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
• Various script types used throughout the platform
• Running basic reports, as well as the benefits of metrics and dashboards
• Some of the major tools and features related to application development
• The importance of branding, as well as how to apply it to the platform
• Task management using assignment rules, presence, and work notes
• Populating the database using import sets
• Users, groups, and roles

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• Task Management

Database Administration

• Application/Access Control
• CMDB
• Import Sets
• Data Schema

Self-Service & Process Automation

• Knowledge Management
• Workflows/Flow Designer
• Service Catalog

Introduction to Development

• Scripting
• Development
• Migration and Integration

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ServiceNow-PR000370 is an advanced exam and requires ServiceNow Fundamentals as pre-requisite.

• To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.

• Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.

• Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.

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ServiceNow-PR000370 certification exam measures competency in the fundamentals of creating and managing worksheets and workbooks, creating cells and ranges, creating tables, applying formulas and functions, and creating charts and objects. The exam covers the ability to create and edit a workbook with multiple sheets and use a graphic element to represent data visually. Workbook examples include professional-looking budgets, financial statements, team performance charts, sales invoices, and data entry logs.

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