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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Oracle B2C Service Architecture & Data Model | 20% | - RightNow Object Query Language (ROQL) - Connect Common Object Model (CCOM) - Custom Objects and Fields - Data Access and Security Model |
| Deployment & Troubleshooting | 5% | - Performance Optimization - Deployment Process - Logging and Debugging |
| Agent Desktop & Console Extensions | 15% | - Agent Scripting and Workflows - Console Customization - Desktop Add-ins using .NET |
| Integration APIs | 25% | - Connect REST API - Authentication and Security - Connect Web Services for SOAP - Connect for PHP |
| Customer Portal Customization | 35% | - Portal Framework and Deployment - Models, Controllers and JavaScript - Standard and Syndicated Widgets - Look and Feel Customization - Custom Widget Development |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
1. Identify the correct Connect Web Services for SOAP .NET code snippet for retrievingNamedID values for the Opportunity. Survey object.
A) NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID ("Opportunity - Survey" , null, clientInfoHeader);
B) NamedID [ ] valuesForNamedID = _client. GetOpportunitySurveyValuesByNamedlD <) ;
C) NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID (clientlnf oHeader, null,
"Opportunity.Survey");
D) NamedID [ ] valuesForNamedID = ^client.GetNamedID (clientlnf oHeader, null, "Opportunity.Survey",
"values");
E) NamedID [ ] valuesForNamedID = _client. GetNamedlDValues (clientlnf oHeader, null,
"Opportunity.Survey");
2. Youhave written script to update contact data and have uploaded it to the custom folder. The file name of your script is updatecontact.php.
What is the correct URL to execute your script from a browser window assuming this is a custheip.com domain?
A) http://site.custhelp.com/cgi-bin/interface.cfg/import/custom/updatecontact.php
B) http://site.custhelp.com/cc/updatecontact.php
C) http://site.custhelp.com/app/custom/updatecontact
D) http://site.custhelp.com/cgi-bin/interface.cfg/php/custom/updatecontact.php
3. Your customer has a requirement to store the total value of sales for each Contact andto produce reports that total sales for Contacts with specific characteristics. It is important to be able to record data to 2 decimal places. The maximum total will not exceed one million dollars. Select three options which will help you achieve this?
A) Add a Custom Field to the standard Contact object of decimal type
B) Relate a custom object containing a custom field to the Contact object
C) Add a custom object and a custom field for this object of the integer type
D) Create a custom report to total the custom field for the Contact object and its related objects
E) Add a custom object and a custom field for this object of text type
F) Add a custom object and a custom field for this object of a decimal type
4. The following code snippet is being used in a custom widget view on a page that is accessible to users with disabilities. Identify the error in the code.
A) Custom widgets cannot be used on pages that are accessible to users with disabilities.
B) Image size needs to be bigger.
C) The alt attribute on the image tag is missing.
D) Images cannot be used on pages that are accessible to users with disabilities.
5. Your client is launching Customer Portal as an internal knowledge base, which is available to the client's staff only while on the client network. Note that chat is not enabled.
Which setting should be set to prevent access to Customer Portal pages from outside the network?
A) SEC_VALID_ADMIN_HOSTS
B) SEC_V2LLID_jrNTEG_HOSTS
C) SEC_VALID_USER__AGENT
D) SEC_VALID__ENDDSER_HOSTS
E) SEC_INVALID_USER_AGENT
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C,D,E | Question # 4 Answer: B | Question # 5 Answer: A |




