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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Center Configuration and Setup | - User Authentication and Access
|
| Topic 2: Reporting and Analytics | - Standard Reporting Tools
|
| Topic 3: Service Processes and Case Management | - Incident and Queue Management
|
| Topic 4: API and Integration | - JavaScript API Events
|
| Topic 5: User Interface Customization | - Browser UI Design
|
Oracle Service Center 2021 Implementation Essentials Sample Questions:
1. Which two statements are true about linking products, categories, and dispositions?
A) Links can be created only between the parent levels of products, categories, and dispositions.
B) Links can be automatically created to categories and dispositions based on answers an incidents.
C) Product-category linkingrestricts customers from searching on the Customer Portal.
D) A leaf product's links are inherited from its parent product.
E) Product-category linking is independent of product-disposition linking.
2. Which statement correctly differentiates between a bulk operation and a batch operation?
A) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
B) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
C) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
D) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
3. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
A) The column name contains an underscore.
B) The column name starts with a lowercase alphabet.
C) The column name contains a space.
D) The column name contains a punctuation.
E) Thecolumn name contains a dollar symbol.
F) The column name starts with a number.
4. Which two types of joins are available in analytics?
A) Outer LTD) External
B) Inner
C) Peripheral
D) Internal
E) Intersection
5. Which three statements are true about headers of custom process models?
A) They contain standard objects only.
B) They list only the events that are supported by the code implementation.
C) The header section needs to be uncommented during testing.
D) Theycontain the version number of the PHP script.
E) The/QDntain the version number of the Connect Common Object Model.
F) The header section is always commented.
G) They contain all possible events with the objects.
Solutions:
| Question # 1 Answer: C,E | Question # 2 Answer: C | Question # 3 Answer: C,E,F | Question # 4 Answer: A,B | Question # 5 Answer: A,B,F |




