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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
B. Agents will get incidents only from the ql queue.
C. Agents can use the Fill Inbox functionality to select any of the three queues.
D. Agents cannot use the Fill Inbox functionality because the pull policy is manual.

Question 2

A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A. Update the hash value to match the hash declared at the end of the file.
B. Reduce the picture scale of the report.
C. Check if the exported file was generated by a product version that is older than the existing product version.
D. Check the customized regional and language settings of your workstation or personal computer.

Question 3

You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

A. Add default values to runtime filters if used in the report
B. Remove Primary keys from all tables used in the report
C. Use a drilldown level to filter the top level
D. Do not set the deferred execution option
E. Set the option to allow switching of data
F. Use runtime filters in preference to fixed filters

Question 4

How can you enable add-ins to run locally without uploading it to theserver?

A. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
B. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
C. Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.
D. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

Question 5

What are the three different types of pull policy for queues?

A. First Due
B. Round Robin
C. Manual
D. Advanced
E. Standard
F. Strict Priority

Solutions: