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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
B) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
C) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
D) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

2. How frequently does Oracle release a new version of a product?

A) Once in three months
B) Once in six months
C) Every month
D) Once in four months

3. Which two events can trigger Custom Process Models?

A) Update
B) Load
C) Refresh
D) OnSaveComplete
E) Create

4. Which two statements are true about safe mode in relation to add-ins?

A) It allows an agent desktop to log in to the application with local add-in files.
B) It is a setting that must be enabled at the interface level.
C) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
D) It allows an agent desktop to log in to the application without any add-ins.
E) It is a profile setting that must be enabled for a profile.

5. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
B) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
C) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

Solutions: