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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts/3
B) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
C) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
E) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

2. You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A) Deselecting the Pull Chat check box in the agent's profile
B) Requesting Chat from File > Options > View Options
C) Fixing the chat workspace
D) Clicking Request Chat on the Live Media bar
E) Configuring advanced routing

3. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Use the default values.
B) Leave both the chat and email fields limit as blank.
C) Enter zero as the initial value for both fields.
D) Enter the value "Unlimited" in the chat and email fields.

4. How many rows can be returned by a tabular query?

A) 100000
B) 10000
C) Unlimited
D) 100
E) 1000

5. In which two scenarios would you use multiple interfaces?

A) When you need multiple channels enabled such as email, chat, and web self-service
B) When new business processes need to be supported other than the standard contact center
C) When your business operates in different lines of business
D) When multiple languages need to be supported
E) When your portal needs the support of different channels for login

Solutions: