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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

Bohavhan has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes.
Bohavhan is looking for advice on providing up- to- date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

A. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
B. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
C. Implement Salesforce Knowledge, and publish articles to the Bohavhan public website CMS via outbound API calls.
D. Implement Salesforce Knowledge, and publish articles to the Bohavhan public website via Lightning Out.

Question 2

The Department of Disaster Assistance is implementing Grants Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

A. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.
B. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.
C. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.
D. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

Question 3

A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package. Which three tasks must be completed or checked before installing the OmniStudio Package?

A. Ensure the email deliverability access level is set to "All email"
B. Confirm browser settings meet published minimum requirements
C. Enable Assets
D. Enable Person Accounts
E. Enable Orders

Question 4

What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?

A. Marketing Plan
B. Budget Plan
C. User Stories
D. Functional requirements specification (FRS)

Question 5

What are the three different key modules of Public Sector Solutions: Business Rules Engine?

A. Decision Matrix
B. Decision Table
C. Decision Tree
D. Expression Sets
E. Expression Maps

Solutions: