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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?

A) Download the installed base for offline editing
B) Keep the installed base in the "in preparation" status
C) Add new inactivate item to the structure of the installed base
D) Use an action to block the installed base if it is activate.

2. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A) Configuration and User Management
B) Scoping
C) Activity List
D) Fine-Tuning

3. Which field identifies a ticket as relevant for a field service scenario?

A) Service organization
B) Scheduling relevant
C) Division
D) Requires work

4. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Warranty
B) Channel type
C) Escalation status
D) Escalated Date

5. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Billing request
B) Purchase order
C) Internal order
D) Service order
E) Good issue

Solutions: