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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) CTI client server
B) CTI Client adapter
C) Live activity pane
D) CTI desktop client

2. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In integration under the business configuration work center
B) In Service and social general settings under the administrator work center
C) In scoping under the Business Configuration work center
D) In general settings under the administration work center

3. Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A) Internal order
B) Service order
C) Demand
D) Debit memo request

4. Which date type do you use when determining the start of the warranty?

A) Requested date
B) Creation date
C) Due date
D) Reference date

5. Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?
Note: there are 2 correct answers to this questions.

A) Internal order
B) Contract
C) Debit memo request
D) Sales order

Solutions: