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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

A) Page views and dwell time
B) Agent chat transcripts
C) Number of calls transferred
D) Clickstream behavior

2. Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A) Campaign budget allocation
B) Messenger theme selection
C) Agent skill mappings
D) Domain whitelisting

3. Which Genesys Cloud interface allows agents to view a customer's digital journey in real-time?
Response:

A) Predictive Engagement Journey Panel
B) Workforce Engagement Panel
C) Architect
D) Interaction Details View

4. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As agent performance scores
B) As node-based flowcharts
C) As log files
D) As event bubbles with timestamps

5. Which metric helps identify how well an action map performs in influencing outcomes?
Response:

A) Skill evaluation ratio
B) Offer conversion rate
C) Visitor page views
D) GPR confidence score

Solutions: