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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question 1

GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A. True
B. False

Question 2

Which of the following qualifies as a content offer in Predictive Engagement?
Response:

A. Real-time WFM alerts
B. System health notifications
C. A proactive discount banner triggered by behavior
D. Agent performance feedback

Question 3

Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
Response:

A. Action Map Analytics Dashboard
B. Workforce Management Dashboard
C. Script Editor Analytics View
D. SIP Trunk Statistics Panel

Question 4

Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

A. Email-to-Fax
B. Web chat via Messenger
C. PSTN call routing
D. Direct FTP engagement

Question 5

Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

A. Pop-up coupons
B. Agent voicemail recordings
C. Promotional banners
D. Predictive outcome scores

Solutions: