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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Planning an SMS Implementation | - Implementation Planning
|
| Fundamental Principles and Concepts of Service Management Systems | - Service Management System Concepts
|
| Monitoring and Measurement of an SMS | - Performance Evaluation
|
| Preparation for Certification Audit | - Certification Readiness
|
| Service Management System Requirements | - ISO/IEC 20000 Requirements
|
| Implementing an SMS Based on ISO/IEC 20000 | - Service Management Processes
|
| Continual Improvement | - Improvement Activities
|
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Which of the following statements regarding information security risk is NOT correct?
- A. Information security risk can be expressed as the effect of uncertainty on information security objectives
- B. Information security risk is associated with the potential that the vulnerabilities of an information asset may be exploited by threats
- C. Information security risk cannot be accepted without being treated or during the process of risk treatment
Correct Answer: C 🗳️
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Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Intrinsic vulnerabilities, such as the______________ are related to the characteristics of the asset. Refer to scenario 1.
- A. Software malfunction
- B. Complicated user interface
- C. Service interruptions
Correct Answer: B 🗳️
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Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Based on scenario 2, Beauty should have implemented (1)_____________________________ to detect (2)
_________________________.
- A. (1) An intrusion detection system, (2) intrusions on networks
- B. (1) An access control software, (2) patches
- C. (1) Network intrusions, (2) technical vulnerabilities
Correct Answer: A 🗳️
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According to ISO/IEC 270G1. why shall organizations document nonconformities?
- A. To provide evidence of regulations set by external sources that need to be followed by the organization
- B. To provide evidence of the requirements set by internal audit after reviewing their audit reports
- C. To provide evidence of the results of the corrective actions and the nature of the nonconformities
Correct Answer: C 🗳️
Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management Based on scenario 8. does SunDee comply with ISO/IEC 27001 requirements regarding the monitoring and measurement process?
- A. Yes. because the standard does not Indicate when the monitoring and measurement phase should be performed
- B. No, because even though the standard does not imply when such a process should be performed, the company must have a monitoring and measurement process in place
- C. Yes, because the standard requires that the monitoring and measurement phase be conducted every two years
Correct Answer: B 🗳️
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