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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Intangible Deliverables | - Communication and visioning
|
| Tools and Artifacts | - Co-creation methods
|
| Value Design | - Strategic direction
|
Salesforce Certified Platform Strategy Designer Sample Questions:
Cloud Kicks (CK) is creating a high-priority loyalty program as part of a larger engagement strategy for the company. Several top leaders want to remain involved but don't have much time to invest.
What should CK's strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment?
- A. Create individual plans for working with top leaders based on their preferred cadence and type of involvement.
- B. Create a communication plan based on leaders' interest, influence, and level of support for the work.
- C. Create three moments that matter, where top leaders will be invited to provide feedback.
Correct Answer: C 🗳️
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An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?
- A. Design a workshop for the team to slow down and think through the potential consequences of
- B. Create a provocative presentation showing how strategies like these will lead to unhealthy
- C. Release the project as intended knowing customer feedback will force the concerns to be
Correct Answer: A 🗳️
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Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?
- A. Roadmapping
- B. Prototyping
- C. Concepting
Correct Answer: C 🗳️
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A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?
- A. Ask each team member to create insights based on their expertise and support with collected quotes.
- B. As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.
- C. Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.
Correct Answer: B 🗳️
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The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?
- A. Business metrics and ROI map
- B. Business case and roadmap
- C. Business user flow and journey map
Correct Answer: B 🗳️
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