[2025] Use Valid New ADM-261 Test Notes & ADM-261 Valid Exam Guide
ADM-261 Actual Questions Answers PDF 100% Cover Real Exam Questions
NEW QUESTION # 117
Universal Containers support manager wants to share product-specific information with their customer Communities. What should a consultant recommend to meet this requirement? Choose 3 answers
- A. Enable Public Solutions
- B. Enable Article deliveries
- C. Configure Content Library permission
- D. Publish Articles to external channels
- E. AssignArticle types to the Community
Answer: A,D,E
NEW QUESTION # 118
Which native Service Cloud solution is used for case satisfaction surveys?
- A. Check the survey option in the case settings
- B. Create a Web-to-case form with a custom case typeof survey
- C. Enable the case survey auto-response rule
- D. Enable the case survey option on the case object
Answer: B
NEW QUESTION # 119
How is the hash mark (e.g., #salesforce) used in chatter?
- A. Indicates a clickable URL hyperlink
- B. Indicates the name of a groupin which to place the Chatter message
- C. Links the Chatter message to Twitter
- D. Ties the Chatter message to a topic
Answer: D
NEW QUESTION # 120
A support agent has a detailed question about productfunctionality. The agent needs to access a real-time response from internal subject matter experts. Which feature will help the support agent send this question to the right group of people?
- A. Mass Email
- B. Escalation Rules
- C. Public Groups
- D. Chatter Groups
Answer: D
NEW QUESTION # 121
You're working on a sales presentation for your customer - universal paper, you might want to add the topic
#universal paper in your status update. What does the hashtag do?
- A. Tag another chatter user
- B. Returns a link that returns a post with the samereference
- C. Deletes posts
Answer: B
NEW QUESTION # 122
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields.
What tool should a consultant recommend to implementthis requirement?
- A. Auto launch flow
- B. Visualforce custom page
- C. Salesforce Console for Service
- D. Process Builder
Answer: C
NEW QUESTION # 123
Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embedcustomer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers
- A. Service Cloud SOS
- B. Field Service Lightning
- C. Chatter Groups
- D. Salesforce Knowledgebase
Answer: A,B
NEW QUESTION # 124
Milestones can be added to which three Object types? Choose 3 answers
- A. Account
- B. Case
- C. Service
- D. Work Order
- E. Entitlement
Answer: B,D,E
NEW QUESTION # 125
Universal Containers wants to measure the efficiency of its contact center. Which three metrics should the contact center manager analyze? Choose 3 answers
- A. Number of new customersadded
- B. Number of cases escalated
- C. Average number of days to close cases
- D. Number of open cases per day
- E. Number of closed cases on first call
Answer: B,C,D
NEW QUESTION # 126
UC is in the process of implementing Service Cloud. In which order should the data be migrated?
- A. Users, accounts, contacts, cases
- B. Accounts, contacts, cases, users
- C. Accounts cases, users, contacts
- D. Users, contacts, accounts, cases
Answer: A
NEW QUESTION # 127
Which support channel requires the smallest amount of agent work time?
- A. Chat
- B. Webself service
- C. Email to case
- D. Web to case
Answer: B
NEW QUESTION # 128
The cost of service for Universal Containers' contact centers has steadily increased. What solution should a consultant recommend to help reduce the cost of service in the contact centers? Choose 2 answers.
- A. Enable Ideas in a Service Cloud portal.
- B. Create auto response templates for emails.
- C. Enable Chatter for agent collaboration.
- D. Enable Knowledge in a Service Cloud portal.
Answer: B,D
NEW QUESTION # 129
If you delete a case, which twoalso get deleted? (Choose two answers)
- A. Event
- B. Solution
- C. Account
- D. Attachments
Answer: A,D
NEW QUESTION # 130
Universal Containers has a single contact center that handles all service requests including chat, Cases, and webform submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.
How would a Consultant address this requirement?
- A. Configure Omni-Channel with Least Active Routing
- B. Configure Live Agent Skills-based Routing
- C. Configure Omni-Channel withMost Available Routing
- D. Configure Case Assignment Rules
Answer: C
NEW QUESTION # 131
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?
- A. Einstein Bot social queues.
- B. Social Media Marketing message tagging.
- C. Social Persona tor Twitter and Facebook.
- D. Social Customer Service for Twitter and Facebook.
Answer: C
NEW QUESTION # 132
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Salesforce ADM-261 (Service Cloud Administration) Certification Exam is designed for professionals who want to enhance their skills and knowledge in providing exceptional customer service using Salesforce Service Cloud. ADM-261 exam measures the candidate's ability to configure and manage the Service Cloud platform, understand its features and functionality, and use it to solve complex customer service issues. Service Cloud Administration certification is ideal for individuals who work as Service Cloud Administrators, Service Managers, or Consultants.
ADM-261 Exam questions and answers: https://www.dumpsquestion.com/ADM-261-exam-dumps-collection.html
Pass ADM-261 Exam Info and Free Practice Test: https://drive.google.com/open?id=1raP3JZotQKJGzTvueH7L6s41OglDh4vZ