May-2026 FREE Salesforce Experience-Cloud-Consultant PRACTICE QUESTIONS AND ANSWERS UPDATES
DEMO FREE BEFORE YOU BUY Experience-Cloud-Consultant DUMPS
NEW QUESTION # 34
Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.
How should an administrator accomplish this?
- A. Create CMS items.
- B. Use a Flexible page layout.
- C. Use an HTML component
- D. Build a custom Lightning component.
Answer: B
NEW QUESTION # 35
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
- A. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
- B. Create branding sets, audience targeting, and navigation menu targeting.
- C. Create branding sets, audience targeting and a custom Navigation menu component.
- D. Create a separate community for each partner with audience targeting.
Answer: A
NEW QUESTION # 36
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
- A. Average Handle Time compared to Bot Session Time
- B. Number of lead records created
- C. Case deflection
- D. CSAT (Customer Satisfaction score)
- E. Case Type by Issue
Answer: A,C,D
Explanation:
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars. Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.
NEW QUESTION # 37
The system administrator at Dreamhouse Realty (DR) is giving Experience Builder access to two colleagues who will be responsible for creating and managing new microsites. One contributor needs to create and customize the site, but not publish it. The other colleague is tasked with adding contributors and publishing the final site.
Which Experience Builder roles should the system administrator grant?
- A. Builder and Experience Admin
- B. Publisher and Builder
- C. Viewer and Publisher
- D. Experience Admin and Publisher
Answer: A
NEW QUESTION # 38
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.
What could be two reason causing this issue?
Choose 2 answers
- A. The Salesforce Administrator is not a member of the Partner Community
- B. The Salesforce administrator is not marked as a delegated administrator on the partner account.
- C. The account record associated with the contact record is not enabled as a partner.
- D. The Salesforce Administrator is not assigned a role in Salesforce.
Answer: C,D
NEW QUESTION # 39
Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.
What should UC do to accomplish this?
- A. Send the style guide to Experience managers to implement.
- B. Create a custom theme to apply to all Experience sites.
- C. Create a custom template to apply to all Experience sites.
- D. Reference a shared Bootstrap CSS file in all of the sites.
Answer: B
Explanation:
To implement the new style guide and unify branding across all of its Experience sites, UC should create a custom theme and apply it to all sites. A theme is a collection of branding assets and style settings that define the look and feel of your site. You can create a custom theme that matches your style guide and apply it to multiple sites using the Theme Management feature in Experience Builder.
NEW QUESTION # 40
Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamification methods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?
- A. Use the Einstein game mechanics feature for implementing gamification.
- B. Organize a community event to get ideas for implementing gamification.
- C. Build flows to implement gamification for community members.
- D. Use the Missions feature to assign badges to members automatically.
Answer: D
Explanation:
A recommended approach for implementing gamification is to use the Missions feature to assign badges to members automatically. Missions are a feature that allows you to create challenges and rewards for your site members based on their actions and behaviors. You can use Missions to define criteria and actions that trigger badges, points, or ranks for your members. For example, you can create a Mission that awards a badge to a member who posts a question, comments on an answer, or likes a post.
NEW QUESTION # 41
Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers
- A. Assign Customer Community Plus license to partner users.
- B. Only person accounts can be created as partner users.
- C. Only business accounts can be created as partner users
- D. Assign Partner Community license to partner users.
Answer: A,D
NEW QUESTION # 42
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
- A. Visible to Partner
- B. Visible to Customer
- C. Visible to Anyone
- D. Visible to Public Knowledge Base
Answer: B
NEW QUESTION # 43
As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Rich Content Editor component?
- A. All Platinum customers from California
- B. All customers from California
- C. All Platinum customers
- D. All customers
Answer: A
NEW QUESTION # 44
Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality should UMS use to accomplish this?
- A. Sharing Rules
- B. Permission Sets
- C. CSS Overrides
- D. Audience Targeting
Answer: D
Explanation:
Audience targeting allows UMS to create audiences based on user attributes, such as profile, location, or language, and display different content or components to different audiences within the same site. For example, UMS can create an audience for premium customers and show them a special offer on the navigation menu, while hiding it from other customers. Audience targeting can be applied to any component or page in Experience Builder.
NEW QUESTION # 45
No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?
- A. Select "Public" organization-wide default for the article type at the org level.
- B. Create a custom permission set for Public access.
- C. Create a custom profile for Public access.
- D. Select "Visible in Public Knowledge Base" at the article level.
Answer: D
Explanation:
To dynamically populate the site with blog posts as new ones are added, CK should use a Grid component with CMS Collections. A Grid component is a component that displays content in a grid layout with rows and columns. A CMS Collection is a collection of content items that are created and managed in Salesforce CMS. CK can use a Grid component and select a CMS Collection as the content source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its site and automatically update them as new ones are added.
NEW QUESTION # 46
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?
- A. In order to leverage organizational structure, the HR help app must be created in the main org.
- B. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
- C. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.
- D. HR user profile is only available in Employee Cloud with Employee permission set license.
Answer: A
Explanation:
When building an HR help desk app using Experience Cloud, you need to consider some points, such as:
HR user profile is not only available in Employee Cloud with Employee permission set license. HR user profile is a standard profile that can be used with any user license type that supports Experience Cloud access.
In order to protect employee privacy, the HR help desk app does not need to be created in a different org than the main org. You can use sharing settings and permissions to control who can access what data in your org.
In order to leverage organizational structure, the HR help app must be created in the main org. This will allow you to use role hierarchy and public groups to share data based on your org structure.
HR user profile is not only available in Enterprise and Performance Editions with HR permission set license. HR user profile is available in any edition that supports Experience Cloud.
NEW QUESTION # 47
Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff.
Which user visibility setting needs to be enabled at a minimum?
- A. Community User Visibility
- B. Guest User Visibility
- C. Site User Visibility
- D. Portal User Visibility
Answer: C
NEW QUESTION # 48
Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?
- A. Chatter Group Member Visibility
- B. Site User Visibility
- C. Community User Visibility
- D. Portal User Visibility
Answer: A
NEW QUESTION # 49
No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?
- A. Sharing Set
- B. Role Hierarchy
- C. Sharing Rule
- D. Super User
Answer: C
Explanation:
Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by realtors at DR with social workers at NMH, based on criteria such as record type, field value, or ownership.
NEW QUESTION # 50
Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?
- A. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".
- B. In Salesforce Setup, type "support settings" in the quickfind box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
- C. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
- D. Use the Developer Console to add code to allow for autocomplete functionality.
Answer: A
Explanation:
To enable autocomplete for guest users, the administrator should use theSearch component property editor, open the Autocomplete section, and click desired objects to appear in autocomplete. Select "publicly available". Autocomplete is a feature that suggests search terms based on what users type in the search box.
The Search component property editor is a tool that allows you to customize the settings and behavior of the Search component on your Experience Cloud site. By selecting "publicly available", you can make autocomplete suggestions visible to guest users who are not logged in.
NEW QUESTION # 51
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