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NEW QUESTION # 74
Who is responsible for committing user resources to the project?
- A. Executive
- B. Project Board
- C. Senior Supplier
- D. Senior User
Answer: D
Explanation:
Explanation/Reference:
Risk Theme
Testlet 1
Additional Information
A photographer from Portraits Ltd, a professional photographic company, has taken on the role of Team Manager after taking some time to understand the requirements of the project. A contract for their services has been set up and is being monitored by the Purchasing Manager and a Work Package has been agreed. This contract specifies that the photographer must arrange a meeting with the Engineering Manager to establish a schedule for the photo sessions to minimize the impact on the Engineering staff. This meeting should have occurred by now.
The Engineering Manager was made aware of this requirement but when asked he reported that he has received no communication from the photographer. The Project Manager has tried to call the photographer and has had no response. The Project Manager believes there is a risk that Portraits Ltd are overbooking work and prioritizing other clients' work. If Portraits ltd do not deliver on schedule the project will be delayed and the expected benefits will be reduced.
The contract is to be reviewed and Portraits Ltd reminded of their agreement.
NEW QUESTION # 75
Which statement applies to the Roles and responsibilities section?
- A. Amend entry 12 because this is the responsibility of supplier assurance.
- B. Delete entry 10 because this is the responsibility of the quality review chair.
- C. Delete entry 11 because only the Project Manager can update the Quality Register.
- D. Delete entry 9 because this should only be recorded in the Product Description.
Answer: A
Explanation:
Explanation/Reference:
Question Set 3
NEW QUESTION # 76
Which principle is central to the quality theme and provides explicit understanding of what the project will
create?
- A. Manage by stages
- B. Learn from experience
- C. Manage by exception
- D. Focus on products
Answer: D
NEW QUESTION # 77
While planning the initiation stage, the Project Manager reviewed some threats that had been recorded in the Daily Log.
Which threat should have been assessed for possible risk responses to be included in the Initiation Stage Plan?
- A. There is a shortage of service providers so there is a possibility that no suitable service providers respond to the request for proposals. This would prevent the Outsourcing project from proceeding.
- B. The Project Brief is a complex document and may not be approved by the Executive.
- C. MFH has no experience in outsourcing and this may affect understanding of what is required, resulting in inadequate plans and strategies.
Answer: A
NEW QUESTION # 78
Scenario
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
This question provides a number of changes which may or may not be required to the Extract from the Communication Management Strategy provided in the additional information.
Which statement applies to the Communication procedure section?
- A. No change to entry 2 because this is a sufficient description of the process required.
- B. Delete entry 2 because only variations from the MNO Manufacturing Company standards should be recorded here.
- C. Amend entry 2 to include MNO Manufacturing Company standards for both internal and external company communications.
Answer: C
NEW QUESTION # 79
The project is part of a program to develop more training courses that respond to new legislation. The project manager has requested that project support be made available from the program. As a result, the executive has confirmed that this will be carried out by the program office.
Is this appropriate, and why?
- A. No, because the project manager should take on project support responsibilities.
- B. No, because program and project team structures need to be separate.
- C. Yes, because the program office should provide support to projects, if requested.
- D. Yes, because the project support role is not optional and must be provided.
Answer: C
NEW QUESTION # 80
Which statement is an appropriate entry for the outline Business Case heading within the Project Brief?
- A. External consultants were employed to conduct a feasibility study to identify the options, their likely costs
and benefits. - B. The project should be split into four management stages.
- C. 10-year service contract should be agreed with the selected service provider.
- D. The project will run for two years and the benefits will be realized over 1a years.
Answer: D
NEW QUESTION # 81
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
PLANS
Here are three events to managing plans for the project.
In which management product (A-E) should the result of each event be recorded?
Choose only one product for each event. Each product can be used once, more than once or not at all.
Answer:
Explanation:
Explanation
NEW QUESTION # 82
Which of the following statements are True:
1. Quality management is the complete set of quality standards, procedures and responsibilities for a site or organization.
2. Quality planning is about defining products required of the project with their respective quality criteria, methods and responsibilities.
3. Quality control focuses on the operational techniques and activities used to carry out quality inspections
4. Quality assurance ensures that quality methods are being correctly followed.
- A. 2, 3 & 4
- B. 1, 2 & 3
- C. 1, 2 & 4
- D. 1, 3 & 4
Answer: B
NEW QUESTION # 83
At the end of stage 2, the specialist 'e-learning course' supplier will be selected. As a result, it is decided that
the quality management approach will not be created until the end of stage 2, to take into account this
supplier's standards and techniques.
Is this appropriate, and why?
- A. Yes, because the product description for each product will define the required quality approach within each
stage. - B. No, because the quality management approach should be created during the initiation stage and updated
later. - C. No, because the quality management approach should be limited to ABC Company's quality standards.
- D. Yes, because the quality management approach should take into account the supplier's standards, tools
and techniques.
Answer: D
NEW QUESTION # 84
Which 2 alternative actions apply to the proposed user assurance for this project?
- A. Retain because selecting only one of them may cause unnecessary conflict.
- B. Remove because neither of these individuals are from the business functions to be outsourced.
- C. Retain because they are both very positive about outsourcing the selected business functions.
- D. Retain because they are able to help identify stakeholders and their communication requirements.
- E. Retain because their divisions will be the major users of the outsourced services and they can provide the
user perspective on the impact of any proposed changes.
Answer: D,E
Explanation:
Explanation/Reference:
Organization Theme
Question Set 3
NEW QUESTION # 85
Which of the following statements is TRUE with regard to expected benefits?
- A. They cannot be assigned
- B. Tolerances cannot be set against expected benefits
- C. They don't need to follow corporate objectives
- D. They should be measurable
Answer: D
NEW QUESTION # 86
PROGRESS
Here are three actions related to the 'progress' practice for the LouisShopping project.
Which role (A-E) should be responsible for each action?
Choose only ONE role for each action. Each role can be used once, more than once, or not at all.
Answer:
Explanation:
Explanation:
C, C, E
PRINCE2 defines progress as the theme that "establishes mechanisms to monitor and compare actual achievements against those planned and provides a forecast for the project objectives and the project's continued viability." Clear role responsibilities are essential to ensure effective control.
Deciding to focus testing and inspections on "must-have" and "should-have" items is a day-to-day control and prioritization decision. PRINCE2 assigns responsibility for such decisions to the project manager, who controls the stage within agreed tolerances. The project manager uses prioritization techniques (such as MoSCoW) to protect time and ensure that essential acceptance criteria are met when delivery is under pressure.
Authorizing the team delivering the roof to start work is also a project manager responsibility. PRINCE2 states that the project manager "authorizes work packages and monitors progress." This authorization is a core element of the Controlling a Stage and Managing Product Delivery processes and does not sit with the project board or senior supplier unless tolerances are exceeded.
Storing and maintaining reports so that they are accessible to the project board is an administrative and information-management activity. PRINCE2 defines project support as providing "administrative services such as filing, maintaining records, and assisting with the collection of project information." Therefore, storing an escalation report on a shared drive correctly falls under project support, not project assurance or the project manager.
This allocation of responsibilities aligns with PRINCE2's principle of defined roles and responsibilities, ensuring effective governance and efficient use of management time.
NEW QUESTION # 87
Scenario
Additional Information
Product Description
Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors) Introduction
1. This document defines the approach to be taken to achieve the required quality levels during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status, version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
The service level agreement looks like any other MFH document.
- A. Raise an issue (off-specification).
- B. Accept this error as a concession.
- C. No action required.
- D. Obtain agreement from the Director of Facilities Division to redesign the service level agreement within the remaining +2 days tolerance.
Answer: C
NEW QUESTION # 88
Which of the following is not a factor to consider when determining the length of a stage?
- A. The technical stages within the project
- B. The amount of resources available h the short term
- C. How far ahead you can sensibly plan n detail
- D. The amount of risk associated with the project
Answer: B
NEW QUESTION # 89
The executive has set the following tolerances for stage 2:
Time (+/- 1 week)
Cost (+/- E20,000)
Scope (using MoSCoW prioritization technique)
Risk (based on the risk appetite defined in the risk management approach)
These tolerances have been recorded in the stage plan. The project manager will report progress regularly via
highlight reports to the project board and use exception reports to raise exceptions. In addition, the project
assurance role will monitor the stage to provide confidence to the project board that exceptions are being
reported.
How well does this apply the 'manage by exception' principle, and why?
- A. It applies the principle well, because tolerances should be set for the related aspects of project
performance for each stage. - B. It applies the principle poorly, because tolerances should be set for each stage against each of the six
aspects of project performance. - C. It applies the principle well, because the project manager needs to control the project using discrete
management stages. - D. It applies the principle poorly, because it is the regular reporting of progress that should give the project
board the required confidence.
Answer: B
NEW QUESTION # 90
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The PRINCE2 PRINCE2Practitioner exam is designed for professionals who already have a basic level understanding of PRINCE2 methodology, and have experience managing projects using the methodology. PRINCE2Practitioner exam includes questions that test practical application of PRINCE2 principles, tools, and techniques. Successful candidates must also demonstrate a deep understanding of PRINCE2 methodology, as well as the ability to apply it in complex project scenarios.
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