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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Control Phase | 10% | - Monitoring and Control Mechanisms - Continual Improvement |
| Topic 2: Analyze Phase | 25% | - Gap Analysis - Root Cause Analysis - Risk Assessment |
| Topic 3: Project Management | 5% | - Resource Management - Project Planning |
| Topic 4: Leadership and Team Management | 5% | - Roles and Responsibilities - Team Coordination |
| Topic 5: Advanced Statistics and Data Analysis | 5% | - Data Interpretation - Statistical Methods |
| Topic 6: Define Phase | 20% | - Scope and Policy Definition - Introduction to ISO/IEC 20000 - Service Management System Principles |
| Topic 7: Measure Phase | 20% | - Performance Measurement Framework - Key Performance Indicators - Data Collection and Analysis |
| Topic 8: Improve Phase | 20% | - Improvement Planning - Implementation Strategies - Change Management |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Question 1
Del&Co has decided to improve their staff-related controls to prevent incidents. Which of the following is NOT a preventive control related to the Del&Co's staff?
A. Authentication and authorization
B. Control of physical access to the equipment
C. Video cameras
Question 2
Texas H&H Inc. decided to assign an internal expert for their forensic analysis. Is this acceptable? Refer lo scenario 7.
A. Yes. hiring an external expert for forensic analysis Is a requirement of the standard
B. Yes. forensic analysis can be done by cither an internal or external expert
C. No. the company's forensic analysis should be based on the conclusion of Its cloud storage provide investigation
Question 3
Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management Based on scenario 8. does SunDee comply with ISO/IEC 27001 requirements regarding the monitoring and measurement process?
A. Yes. because the standard does not Indicate when the monitoring and measurement phase should be performed
B. No, because even though the standard does not imply when such a process should be performed, the company must have a monitoring and measurement process in place
C. Yes, because the standard requires that the monitoring and measurement phase be conducted every two years
Question 4
Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
According to scenario 2. Beauty has reviewed all user access rights. What type of control is this?
A. Corrective and managerial
B. Legal and technical
C. Detective and administrative
Question 5
An organization documented each security control that it Implemented by describing their functions in detail.
Is this compliant with ISO/IEC 27001?
A. No, the standard requires to document only the operation of processes and controls, so no description of each security control is needed
B. Yes, but documenting each security control and not the process in general will make it difficult to review the documented information
C. No, because the documented information should have a strict format, including the date, version number and author identification
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B |




