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Microsoft AB-620 Exam Syllabus Topics:

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is configuring an agent in Copilot Studio that uses a generative answers node inside multiple topics.
The company requires responses to meet the following requirements:
- Must use an executive summary format.
- Must apply only within a specific topic.
- Must continue using configured knowledge sources.
- Must comply with connector security controls.
You need to configure a custom prompt to meet the formatting requirements.
Solution: Remove the generative answers node and rely only on the custom prompt to produce formatted responses.
Does the solution meet the goal?

A) No
B) Yes

2. You create a test set in Copilot Studio to evaluate an agent that answers policy questions and retrieves data from connected knowledge sources.
You run the evaluation and review the following result for one test case:
- Expected response: Digital products are non-refundable after
download.
- Actual response: Digital products cannot be refunded once downloaded.
- Result: Pass
- Score: 0.92
- Reasoning: The actual response semantically matches the expected
response.
- Knowledge sources used: RefundPolicy_KB
- Tools invoked: None
You need to determine whether additional corrective action is required based on the evaluation results.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A) Investigate external tool configuration for this test case.
B) Accept the result because semantic matching is sufficient for a passing evaluation.
C) Confirm that the connected knowledge source is functioning as expected.
D) Rerun the evaluation because the score is below 1.00.
E) Modify the test case because the response is not an exact match.

3. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
An agent uses a flow that calls an external service which can occasionally fail or time out.
When a failure occurs, the agent must meet the following requirements:
- Must not terminate silently.
- Must send a notification containing the error details.
You need to configure the agent flow so that failures are handled in a controlled and predictable way.
Solution: Retry the failing action without handling failure.
Does the solution meet the goal?

A) No
B) Yes

4. Hotspot Question
You are setting up an evaluation for an agent in Copilot Studio before expanding access to more users.
You must configure the evaluation so that the agent is tested by using prepared interactions rather than impromptu conversations.
The evaluation should provide the following functionality for users:
- An administrator updates a sensitive configuration value. The
administrator requires the change to take effect at runtime without
republishing the agent.
- A builder needs to confirm a configuration value but must not be able to modify it from Copilot Studio.
- An administrator updates a non-secret configuration value and
requires the updated value to be used by the published agent at
runtime.
You need to create a test set-based evaluation that supports consistent test runs for each scenario.
What should you configure for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

5. A company is deploying an agent for employees.
The company has the following requirements:
- Access must be restricted to the internal employees only.
- End-user authentication must be enforced.
You need to configure the agent based on the company requirements.
What should you do?

A) Select Authenticate with personal account for the agent.
B) Publish the agent as a public website experience.
C) Enable Require Secure Access in the Web channel security.
D) Select Authenticate with Microsoft Entra ID for the agent.

Solutions: