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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In the context of AICC, what does "ACD" stand for?

A) Audio Codec Device
B) Automated Call Director
C) Automatic Call Distributor
D) Agent Call Desk

2. In AICC, what is the "customer journey"?

A) The training process for new agents.
B) The path a customer takes through the IVR menu during a single call.
C) The route taken by a call through the network.
D) The complete sequence of touchpoints a customer has with the contact center across all channels over time.

3. When implementing a single sign-on (SSO) solution for the AICC UAP, which standard protocol is commonly used for exchanging authentication and authorization data between identity providers and service providers?

A) RTP (Real-time Transport Protocol)
B) SAML (Security Assertion Markup Language)
C) HTTP (Hypertext Transfer Protocol)
D) SIP (Session Initiation Protocol)

4. For a customer who requires detailed compliance reporting for PCI DSS, which AICC feature is essential to demonstrate that cardholder data is not present in call recordings?

A) Automatic deletion of recordings after 24 hours.
B) Digital watermarking of audio files.
C) Segmentation of the network where recordings are stored.
D) Secure logging of all access to the recording system.

5. When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?

A) It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
B) It automatically provides a backup connection.
C) It removes the need for any firewall security policies.
D) It is always less expensive than using the public internet.

Solutions: