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How to Prepare For ITIL® Foundation Certification
Preparation Guide for ITIL® Foundation Certification
Introduction for ITIL® Foundation Certification
ITIL is a framework created by the United Kingdom government for managing IT. Within this framework, there are many certifications that are given to individuals who have achieved certain levels of knowledge in the field of ITIL. This article will be discussing one such certification exam which is known as ITIL 4 Foundation. The ITIL 4 Foundation exam is only offered once a year and it has two distinct formats: paper and online, but it can also be taken multiple times per year and each time counts as a separate certification. ITIL 4 Foundation JPN Dumps as well as ITIL 4 Foundation JPN Practice Test, contains all the exam details and will help you prepare yourself better for the certification exam.
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ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System | 18% | - Continual improvement - Overview of the Service Value System - Service Value Chain - Governance |
| Topic 2: ITIL Service Value Chain Activities | 15% | - Design and Transition - Obtain/Build, Deliver and Support - Plan, Improve, Engage |
| Topic 3: ITIL Guiding Principles | 20% | - Start where you are - Progress iteratively with feedback - Focus on value - Collaborate and promote visibility - Keep it simple and practical - Optimize and automate - Think and work holistically |
| Topic 4: Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks - Service and service relationships - Products, services, and service offerings |
| Topic 5: Four Dimensions of Service Management | 17% | - Information and technology - Partners and suppliers - Value streams and processes - Organizations and people |
| Topic 6: ITIL Practices | 15% | - General management practices - Technical management practices - Service management practices |




