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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Administration | - Administrative Management
|
| Topic 2: Installation and Configuration | - System Deployment
|
| Topic 3: SME Communications Solution Architecture | - Platform Overview
|
| Topic 4: Maintenance and Troubleshooting | - System Support
|
| Topic 5: Applications and Services | - Communication Services
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?
- A. Integrated Messaging
- B. Universal Messaging Service
- C. Visual Voice
- D. Voicemail Display
Which two need to be programmed to accomplish this? (Choose two.)
- A. Create the Account Code in Manager.
- B. Add the CLI information to the Account Code.
- C. Enable Forced Account Code on the Incoming Call Route created for the client CLI.
- D. Add the client CLI information to the Incoming Call Route.
- E. Enable Forced Account Code on the ARS Dial out Short Code.
Where can you find information detailing which software versions are compatible with each other?
- A. The IP Office Installation Guide
- B. The IP Office Technical Bulletins
- C. IP Office User Guide
- D. IP Office Manager Help File
Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?
- A. This sets the ports used by the IP Office for the Real Time Protocol (RTP).
- B. This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
- C. This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
- D. This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?
- A. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
- B. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
- C. No, this feature only works using the Compact Contact Center.
- D. Yes, provide the correct settings in Supervisor Views.
- E. Yes, but a supervisor has to install the CCV software.




