Avaya 6201-1 dumps - in .pdf

6201-1 pdf
  • Exam Code: 6201-1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Oct 21, 2026
  • Q & A: 55 Questions and Answers
  • PDF Price: $49.99
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  • Exam Code: 6201-1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Oct 21, 2026
  • Q & A: 55 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $99.98  $69.99
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Avaya 6201-1 dumps - Testing Engine

6201-1 Testing Engine
  • Exam Code: 6201-1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Oct 21, 2026
  • Q & A: 55 Questions and Answers
  • Software Price: $49.99
  • Testing Engine

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Avaya 6201-1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Contact Center Implementation- Deployment and Configuration
  • 1. Hunt groups and routing strategies
  • 2. Installation prerequisites
  • 3. Agent, skill, and vector configuration
Topic 2: Maintenance and Troubleshooting- System Support
  • 1. Backup, restore, and best practices
  • 2. Diagnostic tools and logs
  • 3. Common implementation issues
Topic 3: Call Routing and Vectoring- Routing Configuration
  • 1. Vector programming concepts
  • 2. VDN configuration
  • 3. Call treatment and routing logic
Topic 4: Avaya Aura Communication Manager Fundamentals- Platform Architecture
  • 1. Licensing and feature overview
  • 2. Avaya Aura Communication Manager components
  • 3. System architecture and integration
Topic 5: Reporting and Performance Management- Monitoring Operations
  • 1. Agent and split performance analysis
  • 2. Service level measurement
  • 3. Real-time and historical reports
Topic 6: Avaya Call Management System Fundamentals- CMS Configuration
  • 1. CMS architecture and functions
  • 2. Administration basics
  • 3. Data collection and reporting

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

  • A. The nightly archiver for ACD3 failed to run successfully.
  • B. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
  • C. The nightly archivers far ACD1 and ACD2 have not complete yet.
  • D. The nightly backup was in contention far the nightly archiver for ACD3.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

  • A. SER MGT Port
  • B. NET 1Port
  • C. XVR-300XB port
  • D. NET MGT Port
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Which application or menu can be used for creating an ACD on CMS?

  • A. CMS-Terminal
  • B. cms svc
  • C. CMS-Supervisor
  • D. cms adm
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

Which two statements about CMS and CM connectivity are true? (Choose two)

  • A. The switch can have a direct-connect to the CMS
  • B. The switch and CMS can he connected through a network.
  • C. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
  • D. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #5

The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

  • A. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
  • B. This message can be ignored as it is not the reason the link is down.
  • C. The wrong Communication Manager version on the CMS has been selected.
  • D. The wrong CMS has been installed and the correct server needs to be ordered.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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