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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 2: Troubleshooting and Problem Resolution | - Common system issues
|
| Topic 3: Integration and Advanced Features | - Advanced dialing features
|
| Topic 4: Operations and Maintenance | - System monitoring and management
|
| Topic 5: Installation and Configuration | - Campaign configuration
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?
- A. Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
- B. Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
- C. Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.
- D. Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
- E. Verify that the user's permissions include Job control access to Monitor in Role Editor.
A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?
- A. unit work list
- B. record specific messaging
- C. virtual campaign
- D. record selection criteria
A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)
- A. Monitor is not working properly. There should be at least a few calls with the new completion code.
- B. The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
- C. The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
- D. The Proactive Contact Agent application has not been updated to use the new completion code.
- E. The agents did not get the email describing the new completion code and the conditions for Itsuse.
Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)
- A. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
- B. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
- C. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
- D. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
- E. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?
- A. Verify if the IP address is correct in the hosts.conf file.
- B. Verify if the host name is correct in the nsswitch.conf file.
- C. Verify if the domain name is correct in the resolv.conf file.
- D. Verify if the IP address is correct in the dns.conf file.
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