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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A) All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
B) CTI Manager should only be enabled on call-processing subscribers.
C) CTI applications should be load-balanced across all CTI Managers in a cluster.
D) CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.

2. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)

A) Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.
B) Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.
C) The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
D) Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
E) Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.

3. In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if inbound call volume increases?

A) Agent capacity on the Cisco Unified Contact Center Enterprise call routers decreases.
B) Agent reporting capacity in WebView decreases.
C) Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.
D) Agent capacity on the Cisco Agent Desktop servers decreases.

4. When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?

A) In the re-query node in the Cisco Unified Contact Center Enterprise routing script
B) In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager
C) In the Cisco Unified IP IVR application editor script
D) In the Cisco Unified Communications Manager Call Forward No Answer setting

5. In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

A) Cisco ICM Administration Client
B) Cisco ICM Peripheral Gateway
C) Cisco ICM Logger
D) Cisco ICM Call Router

Solutions: