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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact Center Enterprise deployment?

A) to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call-processing deployment
B) to provide a GKTMP interface to a Cisco Unified ICM solution
C) to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-processing deployment
D) to register H.323 endpoints and associate them with specific dialed numbers

2. In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel using the embedded browser option
B) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server
C) Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro integration
D) Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector
E) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop Browser Edition

3. What is the primary factor that affects the bandwidth size of the private network between the central controllers in the Cisco Unified Contact Center Enterprise solution?

A) number of configured skill groups
B) number of historical database servers
C) number of configured routes and labels
D) number of calls that are attempted in the busy hour

4. When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what does the caller experience?

A) The caller hears ringing at the agent; this ringing continues until the caller drops the call.
B) The caller is automatically transferred to the next agent without any indication.
C) The caller hears ringing at the agent and then follows the new script for Ring No Answer.
D) The caller hears queue music and is sent to the default queue for that call type.

5. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?

A) Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.
B) Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.
C) WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.
D) WebView 8.0(x) supports up to 25 concurrent reporting users.

Solutions: