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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A) The company's current value chain
B) Best practice metrics and industry benchmarks
C) Target state capabilities
D) A prioritized list of current pain points

2. Which of the following should you do when defining assumptions?

A) Identify only those items which relate to the first phase of an implementation.
B) Be comfortable proposing a solution with any level of risk, since you can cover potential downside with an assumption.
C) Identify the data or decisions which could raise the likelihood that the statement comes true.
D) Ensure each assumption about a business benefit clearly ties with a single IT capability.

3. Which is true regarding mapping solutions and capabilities?

A) You should allocate your project efforts so you can promote the highest number of solution features in a recommendation to the customer.
B) You should prioritize those capabilities for which Cisco has the biggest competitive advantage over other IT firms.
C) You should ask the customer's IT leader to identify which capabilities they need more details about in order to plan installation activities.
D) You should focus your time and the customer's attention on a few capabilities that make a strong impact.

4. Which is the most effective way to assess sales team benefits from an enhanced wireless and security infrastructure?

A) Follow a structured evaluation plan to capture data on productivity, effectiveness, and improved controls.
B) Analyze the work patterns for the top 15% of users according to network access volume.
C) Interview a random set of users, and ask for their informal estimate of time savings.
D) Ask the sales leader to define the productivity improvement gain they need to gain support for a business case.

5. Assuming the customer is a retail store chain, which describes a business benefit from using technology?

A) A new video system with a strong track record for quality is implemented.
B) Higher revenue per customer is possible, based on personalized tips being sent to shopper smartphones.
C) Store managers better understand their compensation plan, since wording is simpler.
D) IT staff completes a performance management software tool upgrade on time.

Solutions: