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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Crowd service and technician management - Activity assignment and optimization |
| Integration & Extensibility | 14% | - Security and permissions - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations |
| Reporting & Analytics | 14% | - Standard reports and dashboards - Report templates and configuration - Data export and analysis |
| Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
| Master Data Management | 12% | - Organizational structure configuration - Equipment, item, and service call setup - Partners, skills, and service contracts |
| Mobile Application | 16% | - Field service mobile app features - Offline functionality and data synchronization - Check-in, checkout, and time recording |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
You need to auto-assign checklists on a service job depending on the type of equipment. How is it possible? Choose the correct answer.
- A. It is possible by adding a business rule in the admin app
- B. It's only possible with a paid feature request at SAP
- C. Its not possible
Correct Answer: A 🗳️
You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
- A. User Groups
- B. Password policy
- C. Business Rules
- D. Screen Configurations
Correct Answer: C,D 🗳️
How do I resolve ERP synchronization errors? Choose Three correct answers.
- A. In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.
- B. After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
- C. After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
- D. Go to the Administration app and resolve the issues there.
- E. First identify the problem and whether you need to correct something in the ERP.
Correct Answer: B,C,E 🗳️
Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
- A. Business rules are necessary for activating the approval necessity in a company
- B. It is possible to change amount/quantity of efforts prior to approval
- C. Purchase orders are approved when all materials are approved
- D. By assigning permission for approval, all relevant objects appear on the Journal ready for action
Correct Answer: A,B,D 🗳️
Which statements are wrong? Choose the correct answer.
- A. One service call in ERP is always matched to more than one assignment in the cloud
- B. Activities can belong to one service call only
- C. Activities can belong to more than one service call
- D. One service call in ERP is always matched to only one assignment in the cloud
Correct Answer: C 🗳️
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