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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Service Performance | - Service optimization and insights - Reporting and KPIs in field service |
| Topic 2: Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
| Topic 3: Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Topic 4: Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Topic 5: Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.
- A. Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
- B. You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
- C. Technician entries can only be changed in ERP itself
- D. Technicians entries are final and no adjustments can be done any more
- E. Approval of material. expenses. millages or time efforts is not yet implemented
Correct Answer: A 🗳️
Your customer needs a checklist where an element repeats itself. What checklist element is used to create such functionality? Choose the correct answer.
- A. Series element
- B. Attachment element (with multi-attachment activated)
- C. Table element (with unlimited rows)
Correct Answer: A 🗳️
What is the recommended browser for the screen configuration tool? Choose the correct answer.
- A. Microsoft Edge
- B. Firefox
- C. Google Chrome
- D. Internet Explorer
Correct Answer: C 🗳️
Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.
- A. Outage protection
- B. Hardware redundancy control
- C. SSL- encrypted cloud communication
- D. Sophisticated cloud firewall
Correct Answer: C,D 🗳️
Which of the following are data object types that you can maintain in the master Data Module? Choose Three correct answers.
- A. Equipment
- B. Smart form
- C. Service call
- D. Item
- E. Service contract
Correct Answer: A,D,E 🗳️




