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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question 1

Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

A. Page views and dwell time
B. Agent chat transcripts
C. Number of calls transferred
D. Clickstream behavior

Question 2

Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A. Campaign budget allocation
B. Messenger theme selection
C. Agent skill mappings
D. Domain whitelisting

Question 3

Which Genesys Cloud interface allows agents to view a customer's digital journey in real-time?
Response:

A. Predictive Engagement Journey Panel
B. Workforce Engagement Panel
C. Architect
D. Interaction Details View

Question 4

How are past visitor interactions shown in the Journey Timeline?
Response:

A. As agent performance scores
B. As node-based flowcharts
C. As log files
D. As event bubbles with timestamps

Question 5

Which metric helps identify how well an action map performs in influencing outcomes?
Response:

A. Skill evaluation ratio
B. Offer conversion rate
C. Visitor page views
D. GPR confidence score

Solutions: